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Interacting with Student Health & Counseling

With the transition to online classes this semester, the Student Health Center and Student Counseling Center will be shifting the way in which they serve you.

Student Health Center

Previously Scheduled Appointments Will Be Canceled
All appointments previously scheduled for the remainder of the spring semester, including specialty appointments, will be canceled. Patients needing to reschedule a canceled appointment must call the Telephone Triage Nurse 865-974-5080.

Rescheduled Appointments
All individuals upon entry to the Health Center will be subject to a temperature check. Drop-in evaluations/appointments and online appointment scheduling will no longer be available.

Students coming to the Student Health Center may park in the Stokely parking garage, in Student Parking areas only, without a permit during this time. Once the patient has arrived for their appointment, they will be separated into a well or sick area. Sick patients will be seen in the Acute Care Clinic (Suite 107) and well patients will be seen in the Sports Medicine Suite (Suite 131). 

The Student Health Center is currently working with vendors to quickly institute a
Telehealth option. More information to be made available as soon as possible.

Insurance and Payments
Students with the Student Health Insurance Plan – United Healthcare Student Resources can utilize their Telehealth option for accessing care with no fees for those services.

Many other private health insurers offer this option at low or no cost as well. If you have private health insurance, contact your health insurer customer services number on the back of your card for additional information. If you do not have private health insurance, you may still use this service, however, charges will apply.

Student Counseling Center

Previously Scheduled Appointments
Student Counseling Services have contacted our individual clients already on the schedule. Please be on the lookout for an email or text from us about how we will see you.

The Mental Health Clinic (MHC) have made contact with our individual patients already on the schedule. Please be on the lookout for an email or text from us about how we will see you.

If you are well and only need a refill, please call the office or contact your pharmacy. We ask for 48-72 hours notice for any prescription refills. Refills will be sent directly to the pharmacy you indicate.

If You Are in Crisis

If you are experiencing distress, we can connect you with resources through 865-974-HELP (3547)

UHC/Optum has opened its Emotional Support Help Line to any student in need, regardless of insurance, and is available 24/7 by calling 1-866-342-6892.

Information about UT’s response to COVID-19 can be found at

New Requests for Counseling
If you have left the state of Tennessee for the rest of the semester, please seek a service closer to home. If you need help using your insurance to contact a provider, please see our page on how to work with your insurance provider to receive services.

If you will be in Tennessee, please call the office at 865-974-2196, and ask for a Brief Assessment appointment. We will schedule this as a telephone consultation as soon as possible.

Suspended Services

Ongoing weekly psychotherapy sessions, group therapy, Wellness Workshop Series, outreach/community intervention programs are all suspended until further notice.

Student Counseling Services will make contact with our individual clients already on the schedule. Please be on the lookout for an email or text from us about how we will see you.