Below are some of the most common questions students ask when it comes to Big Orange Tix.
Loyalty points are awarded for attending home football games, although points may not be awarded for games where student ticket demand exceeds allotment. Points are not awarded for away games or for any other UT sporting event. Loyalty points are NOT the same as T-Credits. The more loyalty points you have, the better your chance of getting a ticket.
Our ticketing system does not take class standing into consideration when awarding tickets. While upper-class students generally do have more loyalty points than freshmen and sophomores, simply being a senior does not factor into the selection process.
I have been to several football games, basketball games, and even some other sports. How do I not have more loyalty points?
Loyalty points are awarded for selected home football games only. We do not award loyalty points for away games—there’s no way to verify that the student actually attended the game—or any other sports. If student demand exceeds allotment, we typically do not award any points. Why? Because everyone wants to go to the big games, those who were not selected will only be further penalized by not receiving points.
As long as you request your ticket during the request period window, the timing of your request has no bearing on whether you are selected. In other words, you can be the first person to request or the last, but it does not affect you getting a ticket.
I logged in to the system exactly at the start time of open sales, and tickets were sold out. How did that happen?
This is typically a problem only for high-demand games, where there may be several thousand students logging into the system at the same time. We may have a very limited amount of tickets to sell, and they will go quickly. As an example, during the first-come, first-served sales period that occurred after claim periods 1 and 2 for those on the waiting list for the Alabama game in 2016, we had a small number of tickets available and they sold out in seven seconds.
It can go either way. If you have a high number of loyalty points, your chance of being selected may be lower if you are part of a group with others who have fewer points. On the other hand, if you do not have a high number of loyalty points, being part of a group can better your chances. And if the group leader is selected, the entire group is selected.
Can I have another student pick up my away game ticket for me? Can we sit together? What is pickupmytix.utk.edu?
Yes. Seat locations for away games are determined by when tickets are picked up. We know many students want to sit with friends, but classes may prevent them from picking up their tickets together. A site has been created just for this purpose. You can designate someone to pick up your ticket for them by logging on using your NetID and password the same as your Big Orange Tix password).
Read full instructions on designating someone to pick up your ticket.
Student Ticket Portal
To be eligible to log into the ticketing system, you must be enrolled in classes and assessed the full student programs and services fee. If you meet these criteria and still receive a message that you’re ineligible, it could be due to a hold on your account. If you are not aware of a hold on your account and we have not blocked students due to a special sales period, feel free to contact Big Orange Tix and we can look at your account.
Learn more about eligibility for football games.
Your login uses your NetID and password. For password issues please visit the OIT website or contact the OIT Helpdesk at 974-9900.
Unfortunately, we do not offer refunds for tickets. However, you may transfer your football ticket to another eligible student.
Learn more about transferring your football ticket.
Basketball tickets cannot be transferred.