{"id":1030,"date":"2026-09-24T16:15:25","date_gmt":"2026-09-24T20:15:25","guid":{"rendered":"https:\/\/studentlife.utk.edu\/bigorangetix\/?page_id=1030"},"modified":"2026-09-28T11:54:33","modified_gmt":"2026-09-28T15:54:33","slug":"claim-basketball-tickets","status":"publish","type":"page","link":"https:\/\/studentlife.utk.edu\/bigorangetix\/about-basketball\/claim-basketball-tickets\/","title":{"rendered":"Claim Basketball Tickets"},"content":{"rendered":"<p>Student tickets for Vol Hoops and Lady Vol Hoops are available on a first-come, first-served basis.<\/p>\n<h2 class=\"orange-mark\">When do ticket claim windows open?<\/h2>\n<p>Every Monday at\u00a0<strong>7:30 a.m.<\/strong>, student ticket claims will open for upcoming home games.<\/p>\n<ul>\n<li>If a game is on a weekday (Monday\u2013Friday), claims will open the previous Monday.<\/li>\n<li>If a game is over the weekend (Saturday or Sunday), claims will open that Monday.<\/li>\n<\/ul>\n<p>You will always have a minimum of 5 days to claim a ticket. Tickets remain available until inventory is gone or the game reaches halftime.<\/p>\n<h2 class=\"orange-mark\">How to claim basketball tickets<\/h2>\n<p>If you haven\u2019t already, <a href=\"https:\/\/utsports.com\/feature\/mobile-app\">download the official Tennessee Athletics app<\/a>. All Tennessee Athletics student tickets will only be made available through the app.<\/p>\n<p><strong>If you are opening the Tennessee Athletics app for the first time, complete the registration steps. When asked \u201cWhat type of fan are you?\u201d make sure to select \u201cUT Student.\u201d<\/strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-896 size-full\" src=\"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-content\/uploads\/sites\/3\/2024\/10\/Step-3_Basketball-App-Screenshot.png\" alt=\"Mobile phone screen demonstrating the locations to click to request basketball tickets.\" width=\"600\" height=\"338\" srcset=\"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-content\/uploads\/sites\/3\/2024\/10\/Step-3_Basketball-App-Screenshot.png 600w, https:\/\/studentlife.utk.edu\/bigorangetix\/wp-content\/uploads\/sites\/3\/2024\/10\/Step-3_Basketball-App-Screenshot-300x169.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<ol>\n<li>Once on the app home screen, select \u201cMore\u201d in the lower right corner and scroll down to select \u201cRocky Top Rowdies.&#8221; You will then see a dropdown and select \u201cStudent Basketball Tickets.\u201d<\/li>\n<li>You will see a list of Vol or Lady Vol Basketball games. Select the game you would like to attend and select the \u201cGet Ticket\u201d button.<\/li>\n<li>For student ticket quantity, select 1. Select \u201cAdd to Cart\u201d and then tap \u201cContinue.\u201d Reminder: <strong>Student basketball tickets are free.<\/strong><\/li>\n<li>Fill out all the ticket buyer info and billing address using your student email address (netID@vols.utk.edu). Then, select \u201cConfirm.\u201d <strong>Reminder: Student basketball tickets are free.<\/strong><\/li>\n<li>You will receive a confirmation email with your ticket. Access your ticket and it will appear in your Tennessee Athletics app.<\/li>\n<\/ol>\n<h2 class=\"orange-mark\">Ticket attendance policy<\/h2>\n<p>If you claim a ticket, please attend the game or return your ticket so another student can use it.<\/p>\n<h3>Claim &amp; Don&#8217;t Scan Penalty<\/h3>\n<p>If you claim a basketball ticket, we expect you to attend or return your ticket so another student has the opportunity to use it. If you claim a ticket but do not use it:<\/p>\n<ul>\n<li>1st Occurrence: Warning<\/li>\n<li>2nd Occurrence: Lose 1 T-Credit<\/li>\n<li>After losing a T-Credit, the process resets and your next occurrence will result in a warning.<\/li>\n<\/ul>\n<p>For graduating seniors, a second claim-and-no-scan occurrence will result in losing access to claim a ticket for the next eligible game.<br \/>\n<em>Men&#8217;s Basketball and Women&#8217;s Basketball are tracked separately. Exhibition games do not count toward this policy.<\/em><\/p>\n<h2 class=\"orange-mark\">How to return a student basketball ticket<\/h2>\n<p>Plans change. If you can no longer attend, simply return your ticket through the Tennessee Athletics app.<\/p>\n<ol>\n<li>Go to your game ticket on the Tickets tab and select &#8220;More Ticket Actions&#8221;.<\/li>\n<li>Then, select the &#8220;Return&#8221; option and\u00a0follow the prompts to successfully return your ticket.<\/li>\n<li>Make sure to select the &#8220;Submit&#8221; button on the review page to complete the return.<\/li>\n<\/ol>\n<p><strong>New this season:<\/strong><br \/>\nStudents may now return their claimed ticket\u00a0<strong>up to 24 hours before tip-off<\/strong>.<\/p>\n<p>Returning your student ticket helps someone else attend the game and prevents claim-and-no-scan penalties.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Student tickets for Vol Hoops and Lady Vol Hoops are available on a first-come, first-served basis. When do ticket claim [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":678,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-wide.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1030","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Claim Basketball Tickets - Big Orange Tix<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/studentlife.utk.edu\/bigorangetix\/about-basketball\/claim-basketball-tickets\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Claim Basketball Tickets - Big Orange Tix\" \/>\n<meta property=\"og:description\" content=\"Student tickets for Vol Hoops and Lady Vol Hoops are available on a first-come, first-served basis. When do ticket claim [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/studentlife.utk.edu\/bigorangetix\/about-basketball\/claim-basketball-tickets\/\" \/>\n<meta property=\"og:site_name\" content=\"Big Orange Tix\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-28T15:54:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-content\/uploads\/sites\/3\/2024\/10\/Step-3_Basketball-App-Screenshot.png\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"338\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/about-basketball\\\/claim-basketball-tickets\\\/\",\"url\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/about-basketball\\\/claim-basketball-tickets\\\/\",\"name\":\"Claim Basketball Tickets - Big Orange Tix\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/about-basketball\\\/claim-basketball-tickets\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/about-basketball\\\/claim-basketball-tickets\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2024\\\/10\\\/Step-3_Basketball-App-Screenshot.png\",\"datePublished\":\"2026-09-24T20:15:25+00:00\",\"dateModified\":\"2026-09-28T15:54:33+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/about-basketball\\\/claim-basketball-tickets\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/about-basketball\\\/claim-basketball-tickets\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/about-basketball\\\/claim-basketball-tickets\\\/#primaryimage\",\"url\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2024\\\/10\\\/Step-3_Basketball-App-Screenshot.png\",\"contentUrl\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2024\\\/10\\\/Step-3_Basketball-App-Screenshot.png\",\"width\":600,\"height\":338,\"caption\":\"Mobile phone screen demonstrating the locations to click to request basketball tickets.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/about-basketball\\\/claim-basketball-tickets\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"About Basketball\",\"item\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/about-basketball\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Claim Basketball Tickets\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/#website\",\"url\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/\",\"name\":\"Big Orange Tix\",\"description\":\"University of Tennessee, Knoxville\",\"publisher\":{\"@id\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/#organization\",\"name\":\"Division of Student Life\",\"url\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/08\\\/university-logo-dark-2.png\",\"contentUrl\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2022\\\/08\\\/university-logo-dark-2.png\",\"width\":372,\"height\":108,\"caption\":\"Division of Student Life\"},\"image\":{\"@id\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Claim Basketball Tickets - Big Orange Tix","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/studentlife.utk.edu\/bigorangetix\/about-basketball\/claim-basketball-tickets\/","og_locale":"en_US","og_type":"article","og_title":"Claim Basketball Tickets - Big Orange Tix","og_description":"Student tickets for Vol Hoops and Lady Vol Hoops are available on a first-come, first-served basis. When do ticket claim [&hellip;]","og_url":"https:\/\/studentlife.utk.edu\/bigorangetix\/about-basketball\/claim-basketball-tickets\/","og_site_name":"Big Orange Tix","article_modified_time":"2026-09-28T15:54:33+00:00","og_image":[{"width":600,"height":338,"url":"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-content\/uploads\/sites\/3\/2024\/10\/Step-3_Basketball-App-Screenshot.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/studentlife.utk.edu\/bigorangetix\/about-basketball\/claim-basketball-tickets\/","url":"https:\/\/studentlife.utk.edu\/bigorangetix\/about-basketball\/claim-basketball-tickets\/","name":"Claim Basketball Tickets - Big Orange Tix","isPartOf":{"@id":"https:\/\/studentlife.utk.edu\/bigorangetix\/#website"},"primaryImageOfPage":{"@id":"https:\/\/studentlife.utk.edu\/bigorangetix\/about-basketball\/claim-basketball-tickets\/#primaryimage"},"image":{"@id":"https:\/\/studentlife.utk.edu\/bigorangetix\/about-basketball\/claim-basketball-tickets\/#primaryimage"},"thumbnailUrl":"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-content\/uploads\/sites\/3\/2024\/10\/Step-3_Basketball-App-Screenshot.png","datePublished":"2026-09-24T20:15:25+00:00","dateModified":"2026-09-28T15:54:33+00:00","breadcrumb":{"@id":"https:\/\/studentlife.utk.edu\/bigorangetix\/about-basketball\/claim-basketball-tickets\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/studentlife.utk.edu\/bigorangetix\/about-basketball\/claim-basketball-tickets\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/studentlife.utk.edu\/bigorangetix\/about-basketball\/claim-basketball-tickets\/#primaryimage","url":"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-content\/uploads\/sites\/3\/2024\/10\/Step-3_Basketball-App-Screenshot.png","contentUrl":"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-content\/uploads\/sites\/3\/2024\/10\/Step-3_Basketball-App-Screenshot.png","width":600,"height":338,"caption":"Mobile phone screen demonstrating the locations to click to request basketball tickets."},{"@type":"BreadcrumbList","@id":"https:\/\/studentlife.utk.edu\/bigorangetix\/about-basketball\/claim-basketball-tickets\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/studentlife.utk.edu\/bigorangetix\/"},{"@type":"ListItem","position":2,"name":"About Basketball","item":"https:\/\/studentlife.utk.edu\/bigorangetix\/about-basketball\/"},{"@type":"ListItem","position":3,"name":"Claim Basketball Tickets"}]},{"@type":"WebSite","@id":"https:\/\/studentlife.utk.edu\/bigorangetix\/#website","url":"https:\/\/studentlife.utk.edu\/bigorangetix\/","name":"Big Orange Tix","description":"University of Tennessee, Knoxville","publisher":{"@id":"https:\/\/studentlife.utk.edu\/bigorangetix\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/studentlife.utk.edu\/bigorangetix\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/studentlife.utk.edu\/bigorangetix\/#organization","name":"Division of Student Life","url":"https:\/\/studentlife.utk.edu\/bigorangetix\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/studentlife.utk.edu\/bigorangetix\/#\/schema\/logo\/image\/","url":"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-content\/uploads\/sites\/3\/2022\/08\/university-logo-dark-2.png","contentUrl":"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-content\/uploads\/sites\/3\/2022\/08\/university-logo-dark-2.png","width":372,"height":108,"caption":"Division of Student Life"},"image":{"@id":"https:\/\/studentlife.utk.edu\/bigorangetix\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-json\/wp\/v2\/pages\/1030","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-json\/wp\/v2\/comments?post=1030"}],"version-history":[{"count":10,"href":"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-json\/wp\/v2\/pages\/1030\/revisions"}],"predecessor-version":[{"id":1067,"href":"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-json\/wp\/v2\/pages\/1030\/revisions\/1067"}],"up":[{"embeddable":true,"href":"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-json\/wp\/v2\/pages\/678"}],"wp:attachment":[{"href":"https:\/\/studentlife.utk.edu\/bigorangetix\/wp-json\/wp\/v2\/media?parent=1030"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}