{"id":687,"date":"2023-08-08T11:06:07","date_gmt":"2023-08-08T15:06:07","guid":{"rendered":"https:\/\/studentlife-wds-prd.utk.edu\/bigorangetix\/?page_id=687"},"modified":"2026-08-04T15:04:59","modified_gmt":"2026-08-04T19:04:59","slug":"basketball-faqs","status":"publish","type":"page","link":"https:\/\/studentlife.utk.edu\/bigorangetix\/basketball-faqs\/","title":{"rendered":"Basketball FAQs"},"content":{"rendered":"

<\/svg> Will I receive T-Credits for Vol & Lady Vol Hoops?<\/a><\/h3><\/div>
<\/p>\n

Many, but not all, basketball games are T-Credit earning opportunities. All T-Credit earning opportunities are listed in the Rocky Top Rowdies section of the Tennessee Athletics app. New opportunities are added on a regular basis.<\/p>\n

See more on T-Credits.<\/a><\/p>\n

<\/div><\/div><\/div><\/p>\n

<\/svg> Will earning T-Credits matter after the football season has ended?<\/a><\/h3><\/div>
<\/p>\n

Yes. Continuing students can boost their future chances at football tickets by accruing T-Credits all year. At the conclusion of each academic year, your T-Credit total will be reduced by 50-66%. Students will receive an email in the spring communicating the exact reduction that year.<\/p>\n

<\/div><\/div><\/div><\/p>\n

<\/svg> When can I claim basketball tickets?<\/a><\/h3><\/div>
<\/p>\n

Tickets for each home game are made available one week prior to the game at 9 a.m. and will be available until tickets sell out, or the game has reached halftime.<\/p>\n

<\/div><\/div><\/div><\/p>\n

<\/svg> What if I claim but can no longer go?<\/a><\/h3><\/div>
<\/p>\n

Basketball tickets are not transferable. Should students be unable to attend a game, they will need to cancel their ticket. You may cancel your ticket up to 48 hours prior to tip-off in the Tennessee Athletics App<\/a>.<\/p>\n

<\/div><\/div><\/div><\/p>\n

<\/svg> If I claim a ticket and don't attend, what happens?<\/a><\/h3><\/div>
<\/p>\n

You may cancel your ticket up to 48 hours prior to tip-off. Students who have claimed tickets to three different games and not scanned a ticket will lose 1 T-Credit. <\/strong><\/p>\n

<\/div><\/div><\/div><\/p>\n

<\/svg> Where is the student section?<\/a><\/h3><\/div>
<\/p>\n

Students will have even more at Vol Hoops in the lower levels due to media seating shifting to the top of 113!<\/p>\n

Vol Hoops:\u00a0<\/strong>Section 113 up to row 20, 114, 128, 129, and upper sections 323-327.<\/p>\n

Lady Vol Hoops:<\/strong>\u00a0128 & 129 & upper sections TBD based on demand.<\/p>\n

Students will enter Gate A.<\/strong><\/p>\n

<\/div><\/div><\/div><\/p>\n

<\/svg> What are Rocky Top Rowdies and T-Credits?<\/a><\/h3><\/div>
<\/p>\n

Rocky Top Rowdies is the official student rewards section of the Tennessee Athletics App<\/a>. T-Credits are the points earned for attending specific sporting or campus events.<\/p>\n

Learn more about T-Credits.<\/a><\/p>\n

<\/div><\/div><\/div><\/p>\n

<\/svg> I need accessible seating for game day. How do I request that?<\/a><\/h3><\/div>
<\/p>\n

Students needing accessible seating for games should reserve tickets as normal during the reservation period. Students who require accessible seating should contact the Tennessee Athletics Ticket Office at\u00a0volstix@utk.edu<\/a><\/span>.<\/span><\/p>\n

<\/div><\/div><\/div><\/div>\n

Ineligibility Help<\/h2>\n

To be eligible to log into the ticketing system, you must be enrolled in classes and assessed the full student programs and services fee. If you meet these criteria and still receive a message that you\u2019re ineligible, it could be due to a hold on your account. If you are not aware of a hold on your account and we have not blocked students due to a special sales period, please fill out a<\/span> help form<\/a><\/span>\u00a0and we can look at your account.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Ineligibility Help To be eligible to log into the ticketing system, you must be enrolled in classes and assessed the […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-wide.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-687","page","type-page","status-publish","hentry"],"yoast_head":"\nBasketball FAQs - Big Orange Tix<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/studentlife.utk.edu\/bigorangetix\/basketball-faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Basketball FAQs - Big Orange Tix\" \/>\n<meta property=\"og:description\" content=\"Ineligibility Help To be eligible to log into the ticketing system, you must be enrolled in classes and assessed the […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/studentlife.utk.edu\/bigorangetix\/basketball-faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Big Orange Tix\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-04T19:04:59+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/basketball-faqs\\\/\",\"url\":\"https:\\\/\\\/studentlife.utk.edu\\\/bigorangetix\\\/basketball-faqs\\\/\",\"name\":\"Basketball FAQs - 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