Skip to content Skip to main navigation Report an accessibility issue


Student Life is committed to ensuring every student is taken care of to the best of our abilities. In order to do this, we introduced (865) 974-HELP. This referral line was developed to help distressed or distressing students reach their academic goals and to help maintain a safe community and learning environment for all students. 947-HELP is a safe and private way to share a concern for a fellow Vol and a way for students to get help for themselves. 


What to Expect

During normal work hours, 974-HELP is answered by a professional staff member or case manager in the Office of the Dean of Students. After hours and on weekends and holidays, it is answered by a mental health professional. Any information gathered is kept private. 

When calling for someone else, your identity is kept private unless you want the student to be aware that you reached out. A case manager will contact the student by phone or email to set up a meeting. The student will be connected and referred to the appropriate resources with ongoing support as needed.

Signs of Distress

Academic Changes

    • Numerous or excessive absences
    • Performance changes
    • Missing assignments, homework, and tests

Behavioral and Emotional Changes

    • Withdrawing from friends or social events and commitments
    • Changes in eating or sleep
    • Anxiety or depression
    • Self-harming behaviors

Situational Stressors

    • Academic probation
    • Financial or familial hardships
    • A sexual assault, sexual misconduct, relationship violence, or stalking
    • Loss of a loved one, support or friend group