{"id":1102,"date":"2025-08-09T15:11:14","date_gmt":"2025-08-09T19:11:14","guid":{"rendered":"https:\/\/studentlife-wds-prd.utk.edu\/housing\/?page_id=1102"},"modified":"2026-04-23T15:44:46","modified_gmt":"2026-04-23T19:44:46","slug":"how-to-submit-a-maintenance-request","status":"publish","type":"page","link":"https:\/\/studentlife.utk.edu\/housing\/residents\/how-to-submit-a-maintenance-request\/","title":{"rendered":"Request Maintenance"},"content":{"rendered":"

Maintenance Requests can be submitted online<\/span> by any on-campus resident.*
\nPlease follow the instructions below to ensure your request is received.
\n*Beacon Hall, Poplar Hall, and Lakemoor Station residents follow different instructions- please see below.\u00a0<\/span>
\nIf residents have trouble with system access, they can visit the front desk of their residence hall for assistance.<\/p>\n

For emergencies or lock\/key issues: <\/strong>visit your front desk for immediate assistance.
\n<\/strong>
\n


\nNew Users<\/strong>: <\/strong>If this is your first time submitting, you must register. <\/strong>Click the arrow next to \u201cNever Submitted a Request? Register Here\u201d Leave the prefilled account number as it is.<\/p>\n

Enter your name, phone number, email and create a password. Click \u201cRegister\u201d.
\nNOTE:<\/strong> This is NOT your Net ID and password .<\/p>\n

Once complete, you will be directed to the work order entry screen.<\/p>\n

    \n
  1. Enter your First and Last Name, verify your email, and phone number. This information will be saved for future requests.<\/li>\n
  2. Select your building – labeled as \u201cLocation\u201d<\/li>\n
  3. Select the \u201cArea\u201d where maintenance is needed –
    \nplease submit one issue per work order.<\/li>\n
  4. Enter your room number – labeled as \u201carea\/room number\u201d<\/li>\n
  5. Select the problem type (see back of page for details)<\/li>\n
  6. Enter a \u201cDescription\u201d of the issue (give a detailed description of the issue and the location)<\/li>\n
  7. Enter submittal password: \u201cuthousing\u201d<\/strong><\/li>\n
  8. Click \u201cSubmit\u201d – you will receive an email confirming your order, updates, changes, and completion<\/li>\n<\/ol>\n

    Request Maintenance<\/a>
    \n 
    \nBeacon and Poplar residents<\/strong><\/span>– please click the button below.<\/p>\n

    Enter your UT email address to login (NetID@vols.utk.edu)<\/p>\nRequest Maintenance for Beacon Hall and Poplar Hall<\/a>\n

     <\/p>\n

    Lakemoor Station residents<\/strong><\/span>– log in to your RentRedi to submit a maintenance request or ask your resident assistant for help.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Maintenance Requests can be submitted online by any on-campus resident.* Please follow the instructions below to ensure your request is […]<\/p>\n","protected":false},"author":7,"featured_media":172,"parent":705,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1102","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nRequest Maintenance - University Housing<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/studentlife.utk.edu\/housing\/residents\/how-to-submit-a-maintenance-request\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Request Maintenance - University Housing\" \/>\n<meta property=\"og:description\" content=\"Maintenance Requests can be submitted online by any on-campus resident.* Please follow the instructions below to ensure your request is […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/studentlife.utk.edu\/housing\/residents\/how-to-submit-a-maintenance-request\/\" \/>\n<meta property=\"og:site_name\" content=\"University Housing\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-23T19:44:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/studentlife.utk.edu\/housing\/wp-content\/uploads\/sites\/9\/2024\/04\/330225_20210608_Geier_Hall_0021-e1718714175724.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"348\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/studentlife.utk.edu\\\/housing\\\/residents\\\/how-to-submit-a-maintenance-request\\\/\",\"url\":\"https:\\\/\\\/studentlife.utk.edu\\\/housing\\\/residents\\\/how-to-submit-a-maintenance-request\\\/\",\"name\":\"Request Maintenance - 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