{"id":982,"date":"2024-07-15T13:49:01","date_gmt":"2024-07-15T17:49:01","guid":{"rendered":"https:\/\/studentlife-wds-prd.utk.edu\/housing\/?page_id=982"},"modified":"2025-12-19T09:37:43","modified_gmt":"2025-12-19T14:37:43","slug":"information-technology","status":"publish","type":"page","link":"https:\/\/studentlife.utk.edu\/housing\/information-technology\/","title":{"rendered":"Information Technology"},"content":{"rendered":"

The University Housing information technology team oversees department computer hardware and software applications and serves as a resource to both staff and students.<\/p>\n

OIT Help Ticket<\/strong>: Log in with your NetID and password for proper routing to the OIT website<\/a>.<\/p>\n

<\/p>\n

<\/svg> Card Access Resources<\/a><\/h3><\/div>
<\/p>\n

Lockout Cards<\/a><\/p>\n

Staff Access Changes<\/a> (midyear personnel changes only.\u00a0 Start of terms are modified in bulk)<\/p>\n

Card Access Diagnostics<\/a><\/p>\n

CS Gold 101 cheat guide<\/a><\/p>\n

CS Gold (Door Access)<\/a><\/p>\n

Request for Gold user account<\/a> – list gschweig<\/span> as supervisor netid. Note HD USER GROUP<\/strong> in reason field.
\n<\/div><\/div><\/div><\/p>\n

<\/svg> Other Staff IT Resources<\/a><\/h3><\/div>
<\/p>\n

Shared Mailbox Management<\/a><\/p>\n

StarRez (check-ins, check-outs, occupancy data, reports)<\/a><\/p>\n

eRezLife<\/a><\/p>\n

Submit a Maintenance Request<\/a><\/p>\n

OIT Help Ticket (log in with netid and password)<\/a><\/p>\n

Kronos<\/a><\/p>\n

Sharepoint<\/a><\/p>\n

Incident Report (Maxient)<\/a><\/p>\n

<\/div><\/div><\/div><\/p>\n

<\/svg> Office 365 Applications<\/a><\/h3><\/div>
<\/p>\n

Office 365 for Education provides staff, faculty, and students email, online document editing and storage, and access to the Office Web Apps. Click here<\/a> to access Office 365.<\/p>\n

<\/div><\/div><\/div><\/p>\n

University Housing IT Workflow<\/span><\/a><\/p>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

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