What to Expect When Referring Someone Else

If a student, faculty, or staff member is concerned about a student who may be showing concerning behaviors are encouraged to refer that student to the Center for Care & Resilience either by calling 865-974-HELP (4357) or completing a referral form. 

During regular business hours (Monday through Friday, 9 a.m.–5 p.m.), 974-HELP calls are answered by a member of the Center for Care & Resilience team. After hours and on weekends and holidays, it is answered by a mental health professional who will connect you to appropriate/immediate resources and provide a referral to the Care & Resilience team. 

Step 1: Submit a Referral

Provide as much information as possible, including your name, phone number, and connection to the student of concern (i.e. parent, friend, professor).

You will be asked to identify the student of concern by providing their name, UT email address, UT student ID number, and other important information.

You will be asked to explain your concerns for the student of concern. Please feel free to share as much information as you see fit. Every bit of information helps the Care & Resilience team better connect with the student. You may be asked additional questions about the student or the situation. 

If you have received any concerning messages (emails, texts, GroupMe) from the student, you may be asked to share those with the Center for Care & Resilience via email. 

Step 2: The Care Team will Connect with the Student

Our team will make initial outreach to the student of concern within 24 hours of a phone referral. Online referral submissions will be addressed within 1 business day. You are welcome to request notification when initial outreach with the student has been completed. 

Once we meet with a student, we will be limited in our ability to share information with others due to privacy laws.