What to Expect When Referring Yourself
During regular business hours (Monday through Friday, 9 a.m.–5 p.m.), 974-HELP is answered by a member of the Center for Care & Resilience team. After hours and on weekends and holidays, it is answered by a mental health professional who will connect you to appropriate/immediate resources and provide a referral to the Care & Resilience team.
Step 1: Submit a referral
You can either call 865-974-HELP (4357) or complete a referral form online. You will be asked to provide identifying information about yourself so that a care coordinator can contact you.
Step 2: Speak with our intake coordinator
Our intake coordinator will answer the phone and ask for your name, UT email address, phone number, and UT student ID number.
You will be asked to explain your situation, concern, or circumstance that has led you to connect with 974-HELP. Please feel free to share as much information as you see fit. Every bit of information helps the Care & Resilience team better connect with you. You may be asked additional questions about your concerns.
Step 3: Schedule an appointment with a care coordinator
Our team will connect you with a care coordinator for support. You will receive an email or a phone call from your care coordinator within 24 hours of a phone referral. If you submit an online referral form, you will be contacted within 1 business day.
What to Expect During Your Appointment
Step 1: Preparing for your first appointment
Fill out the pre-meeting intake form we send to you, to help your coordinator begin to understand your situation.
Think of a couple of goals before your first appointment— if things go well for you while working with a member of the CCR team, what would change for you?
Arrive on time (or five minutes early) and try not to miss your scheduled appointment(s) — this maximizes the time you have with your care coordinator.
Step 2: During your appointment
Be as descriptive about your concerns as you can. This helps your care coordinator more fully understand what you are going through. During your appointment, you will review a Care Overview Agreement with the care coordinator and develop a plan for support.
Step 3: After your appointment
Follow through on suggested tasks from your care coordinator and talk with them about any reservations you have about implementing the plan.