T-Credits are an Athletics loyalty program that rewards students for attending Tennessee Athletics events and campus events outlined on the Tennessee Athletics App. Earning T-Credits improves your chances of being selected to purchase Football tickets using a point-based lottery system. The more points you earn, the better your chances of being selected for a ticket!

How to Earn T-Credits

T-Credits are earned by participating in specific athletic and campus events.

Which events earn T-Credits?

• All T-Credit earning opportunities are listed in the Rocky Top Rowdies section of the Tennessee Athletics app. New opportunities are added on a regular basis.
• T-Credits earning opportunities will only be available during active class periods. There will not be any T-credit earning opportunities during breaks, including fall, winter, spring, and summer break. Winter and summer breaks begin on the day after final exams end.
• T-credits are only issued for home games, on-campus events, and designated engagement opportunities and initiatives.
• For basketball games, T-Credits will only be awarded for non-conference games.

How do I earn my T-Credit at the event?

• T-credits are earned by scanning into a ticketed event, checking into the geofence for non-ticketed events, or completing a specific action within a given time period.
• Students must complete all steps outlined in the event card, if special instructions are outlined on the Tennessee Athletics app, to earn T-Credits.
• Students must attend the event in order to earn the T-Credit.
• If students are unable to check in using the geofence, they must go to the fan experience tent for assistance and to ensure a T-Credit is awarded.
• T-Credits are non-transferable.

How many T-Credits can I earn at an event?

• The maximum number of T-Credits that can be earned per event is one (1).
  • If two T-Credit earning events are starting concurrently, students will only be eligible to earn T-Credits for one event (whichever event they attend first).
• T-Credits are not earned when tickets are sold out.
  • If a ticketed event is sold out, you will not earn a T-Credit for attendance.
• T-Credits can be deducted for unused tickets.
  • If you receive a ticket and do not attend three consecutive games of the same type, a T-Credit will be deducted from your account. You can cancel your ticket up to 48 hours before the event without penalty.
• University administrators have the right to adjust your credits if the aforementioned policies are not followed.
• T-Credit earning opportunities are determined on a case-by-case basis.
• Athletics is responsible for determining what athletic events earn T-Credits and the number associated with each event.
• The Division of Student Life is responsible for determining what non-athletic events will earn T-Credits.
• Athletics and Student Life reserve the right to determine the time period for which credits can be earned throughout an event, as it is the expectation that students are attending events for a substantial period of time.

 

T-Credit Eligibility

Only eligible students can earn T-Credits. You’re eligible if you:

• Are in good standing with the university conduct system;
• Are in good standing with the university financially;
• Are in good standing with Big Orange Tix and Athletics
• Have been assessed the Student Program and Services (SPFS) Fee

Eligibility to earn T-Credits does not guarantee eligibility to purchase Football and Basketball tickets.

How are T-Credits accrued?

Continuing students can accrue T-Credits until they either graduate or are unenrolled from the university.

• Transfer students, freshmen, and first-year graduate students begin their enrollment at zero (0) T-Credits.
• Students who enroll in a graduate program immediately following the semester in which they complete their undergraduate degree will retain their accrued T-Credits, consistent with any student-wide reductions
• With the exception of the annual adjustment, fully enrolled students will maintain their T-Credits while studying off campus for opportunities such as co-ops, internships, study abroad, student teaching, etc.
• When a student withdraws, unenrolls, or graduates from the university, T-Credits are forfeited.
• For the sake of T-Credit retention, continuous enrollment is defined as having no more than a one-semester lapse in enrollment.

Checking your T-Credit Balance

You can see your ticket history and your current T-Credit balance by logging in to the Tennessee Athletics App with your netID@vols.utk.edu email and navigating to the Rocky Top Rowdies section. Click on the top banner that shows your point total, or use the ‘More’ menu to click on ‘Activity’. If you are having trouble accessing this information or have questions ,please fill out a help form.

Annual T-Credit Rollover Adjustment

At the conclusion of each academic year, your T-Credit total will be reduced by 50-66%. The exact percentage will be communicated by Spring Break.

T-Credit Appeals

If you believe you should have received T-Credits for an event, you may appeal your point totals.

• Appeals must be made within (5) days of the event.
• Appeals must be submitted through the help form managed and reviewed by Big Orange Tix.

When submitting an appeal, provide proof of your attendance.
Proof of attendance may include a clear photo of yourself at the game with an identifying feature from the venue that is clearly visible (ex: scoreboard, opposing team, Snapchat filter, etc.).

What to expect when you submit an appeal

Big Orange Tix reviews and evaluates all appeals within 10 business days. Appeal outcomes will be communicated to the requester.

• Approved: If your appeal is approved, you will receive the points in your Rocky Top Rowdies account.
• Denied: If your appeal is denied, you will receive notification. No further action is required, and the points WILL NOT be applied to your account.

 

Frequently Asked Questions

I am required to be at an event. Am I able to earn a T-Credit?

• If you are required to be at a ticketed event or match due to affiliation (i.e. band participation, employment, dance team, etc.), and the event earns T-Credits, you are not eligible to earn T-Credits. Note: Sold-out events do not earn T-Credits.
• If you are required to be at an un-ticketed event or match due to affiliation (i.e. band participation, employment, dance team, etc), and the event earns T-Credits, you are eligible to earn T-Credits. Note: Sold-out events do not earn T-Credits.

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