Appointments
The Student Health Center (SHC) supports the health and wellness of UT students on campus.
Overview
The Student Health Center sees patients by appointment only. Walk-ins are not permitted.
Patient Eligibility
To confirm whether you are eligible for SHC services, review the current eligibility details.
View patient eligibility criteria for SHC services
Appointment Scheduling
Appointments can be scheduled either online in the Patient Portal or by calling the Triage Nurse Line at 865-974-5080 by 4 p.m. Monday through Friday. Appointments cannot be scheduled through our Nurse Advice Line after-hours.
To schedule an appointment online, log into the Patient Portal with your NetID and password. Select “Appointments” from the left menu on the desktop site or upper left hamburger/drop down menu if you are accessing the Patient Portal on a mobile device. Choose the clinic and appointment reason that most closely aligns with your current needs, and then choose either your preferred provider or “Any provider”. You will then have the option to select an appointment date and time that works with your schedule. If you are unsure about what appointment reason to select or cannot find an appointment time that works with your schedule, call the Triage Nurse Line at 865-974-5080 and select option 7.
To schedule an appointment over the phone, call 865-974-5080 by 4 p.m. Monday through Friday. Due to the volume of calls, you may need to leave a message with your return call information. Make sure you are available to accept return calls and, if not, that your voicemail is accessible and receiving new messages. Calls for appointments are returned on the day of your call. If you are experiencing a health-related emergency, dial911.
Review the phone tree options for each clinic and service to more quickly facilitate your appointment scheduling.
Patients are seen by appointment only. Walk-ins are not permitted. Patients without a scheduled appointment are advised to contact the Triage Nurse Line to schedule an appointment. Based on the acuteness or severity of a student’s condition, the Student Health Center may refer walk-in students or those calling to make appointments to local urgent cares, walk-in clinics, or emergency departments.
If you are uncertain where you should be seen, contact our Nurse Advice Line, available 24 hours a day, seven days a week, for additional guidance.
If you feel you are experiencing a health-related emergency, call 911.
Learn more about clinics and services
Transportation to off-campus healthcare facilities, either by Emergency Medical Services (EMS) or a privately owned vehicle, is not a Student Health Center provided/covered service.
Serving Students Every Day
On average, the Student Health Center sees more than 200 student patients each day during the fall and spring semesters.
Use the Patient Portal to
- Review secure messages and patient education materials from your SHC provider.
- Review your current immunization history.
- Submit your immunization records or exemption forms.
- Review your SHC appointment history.
- Complete and submit required pre-appointment forms (failure to complete forms before an appointment can delay appointment time).
- Upload other SHC-requested forms or documents.
Late Policy & Missed Appointments
Patients who miss appointments and do not cancel at least one hour before their scheduled appointment time may be assessed a missed appointment fee.
View the policies page to learn more about the late policies and associated fee.
Translation Services
Translation services are available in over 290 languages through Language Line Solutions. So that we can best accommodate our services to meet your needs, please let our appointment scheduler know if you require translation services for your appointment and the language you prefer to use.